1. Take care of what the patient wants to do first then they will cooperate with you 2. Be on time with patient's who want their PRN meds on the dot 3. Never give a specific time when you'll return to...
In my own little, quirky way, I would like to the side say "hmmmm", "ahhm"...and say well, I don't think I have a happy pill, and I would ask if there was something I could to make them more...