before becoming an rn two years ago, i spent 4 years as a systems analyst at a financial institution. i didn't code or anything but i spent eight years doing the following:
attended system development calls and participated in conceptual design sessions for the purpose of achieving estimated costs associated with the construction of new system enhancements.
met regularly with employees of various departments to determine what system enhancements would be beneficial to the department.
traveled to multiple locations to validate production screens and programs in a test environment to determine if defects exist. submitted the errors to it to fix in the live database at uat.
participated in multi center processing during live production installs and troubleshooting after the install.
researched trouble tickets and provided solutions to end users.
responsible for staff coaching and development of over 200 representatives in our customer service call center.
reviewed and streamlined job responsibilities to reduce costs and increase quality improvement.
prepared data, compiled reports, tracked systemic problems and provided research and quality control support to various management teams.
conducted audits to assess standards of quality, and developed guidelines, process measurements and controls to ensure continuous improvements in quality standards.
creation of learning modules, e-learning and work/life program.
application design, validation, testing, staff education and go-live support.
after practicing at the bedside, i have come to the conclusion that i may be happier combining my experience in it and nursing. i am not sure what avenue to take at this point. do i get my bsn and then msn in informatics? do i put my resume out there and see who bites? i am 42 and really want to settle into something that fulfills and challenges me. bedside is not doing it for me. please give me your pearls of wisdom. what would be the next step if you were me?