Personally, I do believe the OP did their best.
Sometimes when reading the Original post, you don't have all the facts. And it is easy to miss some details when they are revealed later in f/u posts. When I read the original post, it sounded like the daughter was there when it happened, expressing her concern(not in the right way). Later, it is learned that she was not. And the patient details and daughters location were revealed in later posts.
When in doubt, I don't think it hurts to call a RR. IF nothing else, you are not alone.
As far as abusiveness, our hospital has become increasingly responsive to abuse. Abusive family members have been removed from the grounds, others banned from the facility (unless they are dying), no trespassing orders. We do try to talk people down, but have a right to defend ourselves.
@Tweety I am going to clarify if the Hospitalist is on the RR team, I may be wrong. He may have just responded, it was some time ago. I will correct if I misspoke.