Please just remember this can be a very dangerous way to think. Don't let your sympathy or empathy let you put your safety at risk
Someone in psychological crisis can, especially if armed with a weapon, kill you just as easily as a hardened criminal. I believe there was a story on here about a nurse who died after getting caught between a psych crisis patient and a clamshell shield.
Defusing and de-escalating are things that are great...until they aren't.
I would also push back on the idea that all outbursts or misbehavior is caused solely and directly by trauma as that idea can be dangerous for society...(minimizing agency and free will, not accounting for rights of victims, etc)