I believe the question on the form is if you have previously employed the applicant in any capacity not currently, so yes it can be filled by your current employer who hasn't previously employed you....
I was able to reach them finally. Had to include the exit code. My queue date is 1st august which was the day my last document was received. Let the waiting
1. I'm not too sure but I know most agencies book your flight to Uk after your DL, COS and visa is out and not before. 2. Documents are not usually uploaded immediately, it might take 3 to 5 working...