I mostly struggled with multi-step processes that involved some sort of problem solving. Most of the time it had to do with insurance. And often times, the rejection messages were so vague that it was like a guessing game. But I worked with experienced techs that knew the system so well that they always knew what to do. Moreover, there were different overrides that we could put in for certain claim issues, but they were all multi-step processes that I seemed to always forget.
I would forget some of the steps involved in Bin Rack, which was the process of scanning all the rxs we had ready in the bins and comparing it to what the system said we actually had ready. The hands-on part of actually scanning the rxs was fine, but I would get tripped up as soon as I had to continue to the next steps.
There are a lot of little details that go into pharmacy work. Many little things one has to remember. And I didn't work on a consistent basis because of school. Therefore it was easy for me to forget things.
I think part of my issue had to do with how I learned at the beginning. I barely wrote anything down and it was a lot of information being handed to me. I thought I was maintaining it all but there always seemed to be a missing piece to the puzzle. It's almost as if I should write down directions for myself because having people show me over and over again doesn't help me remember.