Doesn't it seem odd that we all get the low scores? We had one month where we were in the 95 percentile, the following 2 months we were in the 20th, this month we are at the 80% and we have done nothing different!!!!! It is all a crock! My guess is that the patients that returned the negative responses were mad that the nurses were "eating and laughing at the nurses station, while I had to wait 6 hours to be seen", were the patients that were in the ER when administration bought lunch to celebrate the 95% placing.
