Hello RN4KU, I think it is so sad that I am at a completely different VA and I am living your post everyday and can completely relate. It is so frustrating to have to carry a heavier load in order to give veterans their 5-star care and me mindful of doing it without showing face. I too am in the process of writing my proficiency now attempting to get Nurse III or at minimum two steps as there are so many people around me who get paid more and do so much less. Would more than appreciate any advice or a look at some of these famous "key words" everyone states is needed for an ideal proficiency. Oh union lets hurry and revamp this thing.