WOW!!! Always think of it this way...would you want your mother, father, grandmother, or grandfather to be spoken to that way or treated that way??? If the answer is NO, then it probably isn't right for any other resident. And truly should be reported to the abuse coordinator and investigated. I'm sure both of those girls have bowel movements that smell like roses...not! It hurts my heart to hear of residents being done this way! And so what if they are grouchy!! We would be too if someone took us out of our home and put us in some unfamiliar place with people that don't even care about us. Took all our freedom away for some little brats to be rude and unappreciative of our lives. Oh this makes me angry!!!
If you feel it's not right in your heart and wouldn't want your family member being done that way then you can bet your bottom dollar it's probably not right!!!