I am so frustrated at work right now. We are on a trend to try to improve patient care scores by telling the nurses that we have to do the pct's work as well. Don't get me wrong, I have no problem getting someone coffee, juice, taking them to the bathroom and cleaning up total care patients, but when it comes to choosing to get coffee for someone and managing a bp of 210/100 and a couple of BS that are over 300 while the PCT is at the computer, I will always choose to manage the bp and bs and deligate to the PCT. I had someone absolutley refuse to get a pt coffee while they were charting at the computer and when I asked they told me to get it myself. This was while I was trying the manage the above cases. What do you say to that?? (Of course I had a few choice things in mind at the time, but really didn't want to get fired)