I have had the WORST time with parents today! It is SOOO frustrating! I get yelled at by one mom in front of the office this morning because I haven't had time to drop everything I am doing and IMMEDIATELY do a vision screen on her daughter.... who I ALREADY screened this year and she passed... but now she is seeing black spots. I tried to explain to the mother that I can only screen for vision acuity and will be unable to diagnose what is going on with the black spots... and she understands, but still feels like she needs a rescreen. I told her ok and I would try to get it done by tmw afternoon.. NOT GOOD ENOUGH!! She wants/expects me to do it right then even though I have 3 kids actively throwing up and it isn't even 8am yet! She then yells "I have asked for this 100 times, I am getting sick of it. Well I have asked you once, but other people more. Fine I will just take her to the dr, I have asked for this 100 times, I am getting sick of it" umm ok yeah that is what you should have done to start with. And I am the only nurse so I don't know who she asked...
Today is head injury day... I have had like 4 in about an 2 hours.. The most recent one was a 6th grader, hit the back of his head on the playground was laughing and all that. Still, I took him seriously did neuro checks, PERLA, no bump, neuros WNL. He c/o small headache... wanted to go to class. I gave him ice monitored him for about 10 minutes and sent him on his way. About to call mom when he comes back in like 2 min later crying and wincing in pain. When I called mom, I tell her my initial assessment and what has changed. She interupts me and says, "Just give him the phone, I am a nurse. I'll just ask him" So he talks to her, she FINALLY decides to come get him. As I am observing him he begins to act more and more tired, difficulty opening eyes, I told him if he cant keep his eyes open, I am calling an ambulance.. he opens his eyes lol.. But he DEFINITELY isn't feeling right. So I continue to ask questions trying to keep him alert. Mom comes in, stands in the doorway and says "ok come on lets go" he just sits there, I try to tell her about the changes in his condition, she stands there and says, "yeah I am a critical care nurse, I can do this." I again try to tell her what he has said because he isn't talking to her and she interupts me again with "I am a CRITICAL care nurse" So I just said, "good, because he is having a hard time answering questions and keeping his eyes open" FINALLY she listens, pushes past me and says "oh, well he will be fine I am in critical care" then she looks at him and says "ok I'll take him somewhere" yeah thats what i WANTED her to do...
It's been a frustrating week, and the last thing I need is a "critical care" nurse acting like I am an idiot because I am "just a school nurse"
Anyway sorry I had to vent because no one around me can understand... I have friends who are nurses and they have been trying to make me feel bad lately because my job is boring and "easy" and all I do is look at ant bites and give out bandaids... It's funny how this "easy" job has given me more stress than any of my other "real" nursing jobs.. lol
Ok enough negativity... sorry for the long long long post! If you read all of it, thanks for listening and Happy Thursday!!
You are only hearing from the ones who have a gripe, on the day they have a gripe. Do a survey of parent satisfaction. i am not aware of any nurse who has conducted a parent satisfaction survey who received less than a 96% satisfaction rate
NASN ran an article in June 2009 in the Journal of School Nursing on:
Evaluating Parent Satisfaction of School Nursing Services
You know what I did? I laughed at them who look down on us. What do they have? shift work? working on holidays? children who are confused with their working hours?
i have experiences in acute care as well....i do love it..but it does not suit my family life....and now, i am working ata great place, no shifts, no ever-changing protocols....who's d loser?
I was yelled at on the phone by a parent who is a total whack job and a major pain in the butt to everyone at the school. The latest issue: The school nurse needs to do her job. According to Mom, that means do anything/everything her elementary school age child requests. And everything the mother demands. Because, after all...it is my job "to take care of her child's needs".
You know what I did? I laughed at them who look down on us. What do they have? shift work? working on holidays? children who are confused with their working hours?
i have experiences in acute care as well....i do love it..but it does not suit my family life....and now, i am working ata great place, no shifts, no ever-changing protocols....who's d loser?
that' not very nice---they aren't losers they just have a different job with different benefits to them...sounds like to me you are looking down on them for choosing a job with shift work as well.......we should as nurses and people respect eachother and not place judgement......
yeah thats what i WANTED her to do... 
It's funny how this "easy" job has given me more stress than any of my other "real" nursing jobs.. lol
bergren
1,112 Posts
You are only hearing from the ones who have a gripe, on the day they have a gripe. Do a survey of parent satisfaction. i am not aware of any nurse who has conducted a parent satisfaction survey who received less than a 96% satisfaction rate
NASN ran an article in June 2009 in the Journal of School Nursing on:
Evaluating Parent Satisfaction of School Nursing Services
http://jsn.sagepub.com/cgi/content/abstract/25/3/205