nurses with attitudes

justanurse · Sep 14, 2000

If you've notified the "office manager" and she did nothing about your concern, then maybe it's time to notify the "boss". Write a letter to the physician and let him/her know how you were treated: rudely. Be very nice and tactful in your letter, but get your point across. It is terrible to be treated badly. It does not foster patient trust in the system. And, next time you see your physician bring the subject up to ensure that 1: the letter was received by them and 2: let him/her know it was very important to you and all other patients to not be treated in a rough & gruff manner.

Good luck!

bunky, BSN, RN · Sep 15, 2000

Just a Nurse is right. I too had a really bad experience with an office nurse. I was having problems with infertility, and while I was standing at the desk waiting for her to arrange an appointment with and OB/GYN in a crowded waiting room, she's screaming my name and problem into the phone and everyone's looking at me. I could've crawled under a chair at this point. I don't know why she bothered to use the phone as I'm sure that the receptionist at the other end could've heard her just fine without a phone no matter how far away she was.

I wrote my doctor a letter and told him exactly what she did. He called me and apologized all up and down, and the next time I went there, she wasn't there anymore! Apparently it wasn't the first time she'd done something like this and in a small town, that can be very humiliating.

Tell the doctor! I can promise you she'll be dealt with. Doctors don't want to lose patients for reasons like that.

LaurieCRNP2002, MSN, RN, APRN · Sep 16, 2000

I agree with justanurse---send a letter to the doctor, and make sure it's registered and that you get a "return receipt". This way they have to sign for it AND you get assurance that it was received! That way, your letter won't get "lost" and if it does, well,you'll have evidence in your favor! Good luck to you!

Laurie

ktwlpn, LPN · Sep 18, 2000

Originally posted by trinity163:
I am currently studying to become a nurse and I had an encounter with my own doctors office nurse. To make a long story short, she was really rude! I contacted the "office manager" and she did nothing to address my issue. Now I know that if we as students were to address a patient in any way that's unprofessional, it would be a very big issue. I know as a future nurse, I will try my best to treat EVERY patient with respect. However, is there nothing that can be done when nurses are not providing the type of service that we are suppose to be providing?

All nurses need to realize that we supply a service to our patients and they are our customers-if they do not like the service they receive they will look elswhere..We can fight this best by our example...I also would have spoken to that nurse my self-"Wow-you must be having a really BAD day"(in a sugary sweet tone of course)