I am an Resident Service Director/Manager at an Assisted Living Facility and was hired 4 months ago. I have found that there were many system issues with this facility, as well as compliance issues with state and staff.
As I have gone through organizing and bringing the facility up to compliance, I have also terminated 1 staff who was employeed there for several years. She was not following Doctors orders and undermining my authority with other staff and residence.
While training a new employee, by having her oreintate with another existing employee, the existing employee told the new employee "When the manager (me) or the administrator is here you follow the rules, when they (me or my adminstrator) are not here you dont have to follow the rules" as she was talking about locking the medication cart and leaving the MARs open - which is one of the issues I have made a point to correct everyone on.
After the first day of orientation the new employee came to me practicall in tears that she practically wanted to quit seeing allot of non-compliance. When she told me this it has made me very mad, but I am pausing to think about what is the best action for the existing old employee - who I feel is part of the "old clan" of not doing the right things, even though I have really been trying to improve compliance, audits, education, even terminating an employee....
