No reimbusement if patient satisfaction score are low?

[preemieRNkate]

At a recent staff meeting, our NM told us that Medicaid will not be reimbursing if the patient satisfaction scores are less than a certain percentage. I am not totally clear on what she was talking about, and wanted to know if anyone else has heard anything similiar? I just don't see how they can't pay for things just because someone said they didn't like the food at the hospital (not quoting or anything, just throwing some of the ridiculous responses we get out there). I just feel like we weren't getting the whole story from her.

It's no surprise to me that our patient satisfaction scores are not great, and many of the nurses feel that it's a trickle-down effect. Our recent nursing satisfaction survey results were very poor for our unit. The survey was given right after a terrible run of understaffing with a high census. And we have not been happy with our management for a long time anyway. We have told the NM that we feel that when the parents see the nurses aren't happy, they won't be happy either. She also told us what our overall scores were for the past year, and there is a direct correlation with what the census was at the time and what the staffing was at the time.

[preemieRNkate, RN]

What a load of horse-pucky!!

So glad I don't work in a hospital anymore. The idea that management would try to serve up a pile of garbage like that shows how little respect they have for the nursing staff. Ye gawds.

Our nurse manager has very little respect for us, and the results of the nursing satisfaction survey showed that. I heard (and this may just be a rumor) that if the results of the next nursing satisfaction survey are as bad as the last, they are going to replace our NM. Who knows if that is true, but unless she changes dramatically, the results are not going to change.

[VivaLasViejas, ASN, RN]

That's for sure.........as the bumper sticker says, problems cannot be solved by the same minds that created them.