Need to vent - UPS lost "textbook".

So UPS lost my textbook..  To clarify, it's just a code to activate a digital textbook, which they refuse to just email, they must print it out on a card and physically mail..

I ordered last week with an original delivery date of Thursday, then Friday, then Monday.  On Monday, it was "out for delivery" all day, then the status changed back to "In Transit".

On Tuesday I get ahold of UPS and they say, "yep, it's lost, all you can do is file a claim", so I do.

To compound the situation, our campus bookstore absolutely refuses to allow in-store pickup, they will only ship (due to covid).  To compound it further, the entire campus was shut down all week (until today) due to MLK day and the potential for civil unrest around the inauguration.

So I finally get the chance to call the bookstore this morning.  I know this may shock you, but they refuse to help me.  "Once it leaves our doors, it's UPS's fault".  I call UPS because I still haven't heard anything on my claim, they said it can take 8 business days.. Plus the time it takes to refund.. plus the time it takes to order a new book and have it shipped.

Thankfully my professors are being understanding (class started 2 days ago), but at some point I'm going to need access to my textbook.. This is only a 7 week module (peds rotation), of which I won't have a textbook for probably half of that time unless I can come up with $250 more to order another book (and hope the refund process works).

Literally all of this could have been prevented if they'd just email digital codes.