Metrics Driven Case Management

It sounds like you are feeling stagnant in your current role, yet your job has no management opportunities available. You have a few options:

You can apply for management positions at other insurance companies.

You can look for other opportunities to expand your knowledge and boost your visibility in your current organization. For example, if there is a problem area that you see that co workers struggle with, you can present some solutions to management. 

You can wait until another management position opens at your company and apply.

Im not sure how the Public Health MSN will tie in to case management. At my case management job, the managers had a variety of master's degrees. I don't think the type of master's really mattered. At your job it may be different and you can use the masters to maneuver into a new position. 

Talk to a manager with whom you have a good rapport to see if they have advice on how to move ahead in the organization.

Thank you so much for this wisdom. I want to brush up on my computer skills. I am almost done with school. I do not want to stay in a metric driven role, but I will learn and grow while here.

Thank you again ?

Ugh.... as a case manager I have never had to "enroll" new customers. I would have left a long time ago.  

To answer your thoughts about public health and getting into the administration side of nursing.....

I would look for state opportunities, federal opportunities. If you are in school I would look for fellowships that you can get into as a senior or new grad. Go to your local VA visit their web site. 

This is interesting because I am on the flip side working as a public health nurse case manager (they actually tie in nicely with each other) wanting to get a job as a case manager for an insurance company. I actually have a second interview for a telephonic case manager on Friday. I’m having second thoughts though because of the metrics and micromanagement that you posted about. Public Health can be very rewarding and I really do love my job. I’m rarely micromanaged and we are responsible for maintaining our training so we are up to date with everything. We have audits but it has never been stressful. However, pay is abysmal!! And I feel the same as you that there aren’t many growth opportunities. In my state there is no pay raise, no tuition reimbursement, and rarely any promotional or lateral opportunities. You could probably start higher on the totem pole since you have an MSN in public health with several years experience. I do feel like I’m actually helping people and it’s not so focused on the bottom dollar. The work life balance is nice with government holidays, etc. Feel free to message me if you want if you have any public health questions.