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dankimal 1,623 Views

Joined: Oct 6, '10; Posts: 19 (32% Liked) ; Likes: 28

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  • Sep 13 '11

    Quote from Katie5
    Get with the program- customer service when done right is important.
    the bolded? that.
    of course admin is going to do everything it takes to appease an unsatisfied customer.
    and we all know who that expectation is delegated to.
    it's not realistic, it's disrespectful to us, and it detracts from what is truly important...
    which is the pt's health.

    IF tptb were that intent on placating pts while assuring quality care, they'd hire happy helper teams to wait on a pt's secondary needs.
    that type of plan would guarantee a roi.
    but to continue to do it the current way (nurse's burden), it's resulting in escalating resentment, stress, and more risk for errors.
    who wins this way?
    professional nurses execute civility and respect as a part of their job description.
    catering to their superficial needs, is not.


  • Mar 30 '11

    I have just one year experience. But I remember when I graduated reading about nurses referring to themselves as "new grads" with 1 year experience and thinking that was silly. Now I know why. A lot of what I learn now is just how much I don't know. It's humbling, and I think it's a good thing to know your limitations. I don't let other's make decisions for me, but I do ask for a second opinion when I'm not 100% sure. I refuse to think it's not okay to ask questions. I work in a small facility and I have had nurses with 30+years experience ask me my opinion. Sometimes it's not about how much experience you have or how much you know. It's just nice to have a second set of eyes on the situation. Keep asking, and don't feel like you should know everything.

  • Mar 25 '11

    WOW! This shocks me (said with sarcasm)! How many studies proving this are going to be done before having mandated staffing rations? This problem has been identified over and over again, yet not much is done about it, except in California. Even then, the floors are now stripped of auxiliary staff now, leaving the RN's to be the unit secretary as well as the customer service rep too.

  • Mar 21 '11

    I didn't mind some of the things you mentioned at first, but got tired of a lot of it after 3 years, and was also tired of not being able to make decisions and only doing what I was told so I went back to school and became an NP. Now, I still get to help people and work with patients (the things that I love about nursing and healthcare) but I also get to order tests, diagnose, prescribe, etc. and I don't have to do all the stuff that I didn't like as much about the job. It took a couple years more of education and more money, but I also make much more money, I still get to work with my old coworkers which I love, and I still get to help people which is why I went into healthcare in the first place. So, have you ever thought about maybe going into advanced practice?