I received a text after work from my ever- so-absent office manager stating "a gentleman from Press Ganey Satisfaction will be in the office tomorrow watching how we and the docs deal with patients so he can offer suggestions on how to increase our patient satisfaction." He then stated he will be shadowing the docs as well.
I've spent the majority of my career at the bedside, and this is my first year in ambulatory care. Is this normal? How is this HIPPA compliant? Please, someone enlighten me. This just adds a nail to the coffin of nursing as we know it. Doctors can't doctor and nurses can't nurse.
I received a text after work from my ever- so-absent office manager stating "a gentleman from Press Ganey Satisfaction will be in the office tomorrow watching how we and the docs deal with patients so he can offer suggestions on how to increase our patient satisfaction." He then stated he will be shadowing the docs as well.
I've spent the majority of my career at the bedside, and this is my first year in ambulatory care. Is this normal? How is this HIPPA compliant? Please, someone enlighten me. This just adds a nail to the coffin of nursing as we know it. Doctors can't doctor and nurses can't nurse.