i wrote to allheart asking where my order was. i received the "form" letter, copied below. i am very disturbed that a vendor would not inform customers of what should be a known delay, either before the purchase or after the purchase. i've let them know that they have lost my trust, my confidence, in them as a vendor. you should be aware of this, as well:
hello,
unfortunately, your order was received in the middle of our stop ship period, as we are in the process of relocating our warehouse out of california into ohio. today is the first day that we have begun to ship and we expect to be caught up and back to normal by friday 10/22/04.
you will receive an email from our shipping carrier (dhl) with tracking details once your package has actually left our facility.
we apologize for any inconvenience this delay may have caused and we thank you for your patience.
please advise on how you would like us to proceed.
Hellllllo Nurse, BSN, RN
2 Articles; 3,563 Posts
I have not gotten my allheart order, either. It's been several weeks, and they have my money. This is getting annoying!