Today I got something I knew was coming. An official complaint from a patient - the first in my entire career.
Now, luckily I already know that everyone is backing me up from management to the Consultant because they know it's a pack of lies designed to try & get free treatment (I work in the private sector). however, that doesn't exactly make me feel any better because nobody likes to get **** like this written about them!
Apparently everyone says I've been really lucky not to get one before now - but again that doesn't make me feel any better!!
According to the patient complaining I'm rude, arrogant, uncaring etc etc etc & I didn't even speak a word to her all shift!! Well that last statement kinda got me off the hook because everyone knows it's actually hard to shut me up. It was the point at which my DON said she truly made her mind up that the plaintiff was not exactly being truthful!!" & I never thought my mouth would end up getting me out of trouble instead of into trouble!!! LOL!
Anyway I've had to spend the evening writing out my version of events & I just needed to get it off my chest really - so where better than among other nurses!
Luckily she made some accusations that are easy to prove wrong because she said I shouted at another member of staff - who has categorically denied I ever did such a thing. I have never, ever shouted at anyone at work & I never intend to do so either!! As I can so easily disprove this statement it makes the rest of her complaint easy to dismiss too - especially as it is just soooooooo not me!
However, all that said, I still feel totally sick inside that someone can find it so easy to write an EIGHT page letter mostly complaining about me. Others came under fire too but I bore the brunt.
Oh well, I guess that's the private sector for you & I know I ought to feel glad that I'm being backed up all the way - just goes to prove how far from my character it was but I still can't help feeling really fed-up & DH can't understand why, when I know, & everyone else knows, it didn't happen like the patient said it did, I still feel really upset.
Even my manager said, before she gave me letter, that I must not take it to heart because she knows I didn't behave like I was accused of & she knows I'm truly a good nurse, deep down it really, really hurts!
Rant over!!!!! Thanks for reading if you got to the end!!!
