Incompetent nurses

Nurses General Nursing

Published

I didn't know whether to list this as vent or concern, so I guess I'll just let it all out. I have been an RN for about 3 years and was a street medic for 7 years before that. I feel like I might be opening Pandora's box of the paramedic vs. RN discussion that has no easy black and white answer or solution to mutual respect one for another. My concern is the level of incompetence of nurses. Let me give you a few examples, but first some background information of the facility I work for. We have a centralized cardiac telemetry service that monitors the rhythms of all the patients on telemetry on the 3 cardiac units and 3 medsurg floors. It is staffed by either LICENSED paramedics (in my state we are licensed) or by extremely qualified personnel that have had extensive cardiac rhythm education. There is one unit that has a very big ego when it comes to the superiority of RN's and despite the outcome to the patient, refuse to listen to the advisement of a patient's rhythm or change. Every unit in our hospital of 400+ beds has emergency phones located through out every floor for tele services to use in cases of lethal arrhythmias. (examples: v-fib, v-tach, brady 140). Now for the examples of incompetence

1) A patient had an A-V nodal ablation and was totally pacemaker dependant. Shortly after arriving from the EP lab the patient goes in to a slow wide complex tach (WCT) in the 120's sustained. The cardiac floor was notified of the rhythm change via the emergency phones. The nurse and charge nurse ignored the advisement of tele services. The floor was then notified every hour on the hour for about 8 hours (we work 12 hour shifts) of the WCT. The nurse did not notify the EP doc. The patient then codes right at shift change. They coded the patient for about 2 hours and ultimately the patient died. The family files a law suit. EP doc was very livid at the withholding of information from him by the nursing unit (Tele services cannot contact a doctor themselves.)

2) Same cardiac unit different patient and different nurse. Patient was on a lido drip for ventricular ectopy. (big. And trig. PVCs, slavos, short bursts of WCT. ) The patient goes into 2 degree AV block type II (AKA Mobitz II). Again tele services used emergency phones to contact the nursing staff. Again nursing staff does not appreciate the notification of the rhythm change. A follow up call was made to the floor. The experienced charge nurse turns up the lido drip in response to the new arrhythmia. (It is an arrhythmic, but come on people- check your nurse drug guide you had to purchase in nursing school!) Fortunately the tele services employee convinced the charge nurse to contact the doctor. That probably saved that particular patients life.

3) Different patient same cardiac unit. The patient is less than 24 hours post cardiac intervention. The patient goes into v-tach. Again the emergency phone was used to notify the floor. When the patient comes out of v-tach after 55 beats, they are having tombstones. Follow up call was made to nursing unit. Of course the nurse checked the patient. They were snoring (it was at night if you want to give them the benefit of the doubt). So the door was shut and the nurse went back to the satellite nursing station. When advised of the tombstones, patient was found basically dead. The patient was coded but was never resuscitated.

Now my concerns: I have been through both paramedic school and nursing school I know that there are some differences in the ways paramedics treat and nurses are suppose to treat patients. Our cardiac rhythm training in nursing school was very, very, did I say very limited compared to what I went through in paramedic school. Sure in nursing school we are taught the basic principles of common rhythms like SR, V-Tach, V-fib, A-fib/A-flutter, ect. But what about MAT, A tach, PMT, non-conducted PACs, 12 lead interpretation (I do not mean the doc-in-the-box interpretation included at the top of the printed EKG), Juntional Tach, in depth training on A-V blocks. My education as a paramedic was superior in this aspect. One can argue what about lab values, checking for dilation on an OB patient, acid base balance, antibiotics, microbiology, yada yada yada. Thanks for asking. How many nurses actually get to check for cervix dilation other than those that birth babies- how many can remember what a 7 feels like compared to a 10? Lab values- at our facility reference values are printed on the same sheet that the results are printed. Microbiology? Well truthfully I don't remember much from that required prerequisite to nursing school, so I guess I never had much use for it. An intelligent monkey can be taught to hang antibiotics with the use of an IV pump. So I don't think of paramedic school as training. It is education. As a matter of fact, our medical director of my paramedic school actually went through our curriculum and stated "This is the 3rd year of medical school". How many physicians have said that regarding the "education" of nurses? Really if this has happened I would like to hear about it. And this is just my personal experience, but I have met more incompetent experienced RN's than incompetent new grad paramedics. I have been through both. The NREMT-P test is much more difficult than the NCLEX. NCLEX is more of a quiz.

And lastly, I would like to pay my solemn respect for ancillary staff that assist us RN's and making our job a complete circle of care. CNAs you have no idea how much I respect you. You know the patients. You are an invaluable set of eyes and ears to me. You see the slightest changes from baseline of a patient. I want to sincerely apologize for the other RN's that treat you as if all you know is how to wipe a butt, or empty a Foley catheter. Maybe one day when all the CNAs on your unit get blue flu, and the nurse must get out of the satellite nursing station and take their own vitals, and give all 7 of their patients a bath, they will have the same respect for you. (not to give anyone ideas.) To the unit clerks: I wish I possessed your knowledge on entering orders into the computer, or who to call when my patient needs a hepabilliary scan. Thank you for your job well done. To the cafeteria worker: what a blessing to see a smiling face when all has gone to hell, and I get a 10 minute break. To the supply clerk: I greatly appreciate you speediness when you get my X-large latex free gloves to my floor right after my c-diff patient has a BM the size of Texas. Nursing students: don't let these high minded individuals give you reason to become the same way. I understand that someday you may be hanging a lido drip on me or my family. Don't let these RN's give you any hell for asking questions to educate yourselves. Field medics: If I am in a car accident and the RN in the car behind me want to help, please have them block traffic. They are not in their controlled environment with a specific order written for a specific patient, so they probably don't know what they are doing. LPN's I believe you are the better nurses. Nothing heals like a caring touch- yes human contact- not an automated blood pressure cuff activated from the station. You have obtained a huge amount of knowledge. If I or any other RN's is doing something detrimental to a patient, stop them, don't put up with this higherarchy BS that they have taught themselves.

RN's get over yourselves! You are not God's gift to modern medicine! Without the full circle of staff, we could not provide patients with any type of continuum of care. (I do understand there are more like me, so this is not to include everybody. But those that needed the previous statement- you know who you are.)

I know there are some very appreciative, competent RN's out there. I'm sorry if I have offended you this was not my intention. I wanted to try to explain the whole circle of care from pre-hospital to discharge nurse. Are there any suggestions on how we can correct these problems?

Keith Smith, NREMT-P, RN

OK, true story that happened when I worked on Thursday. I was in the ED and had a pt come in because his defibrillator fired. At 2314 the tech room called to tell me that the pt's defibrillator had fired again. I checked the time frame that they were referencing, saw something different, odd even, and then went in to talk to the pt. He stated that no, he didn't feel the pacer fire. I reviewed the strip and the situation with a more seasoned nurse. We decided it wasn't anything to report to the doc.

A couple of hours later, I took the patient up to his room and was in the process of disconnecting the monitor leads. When I got to the red lead, the electrode was not on the lower left side of his chest. I followed the wire and found that the wire and electrode were in his pants. I gave a gentle pull on the lead and met resistance. Since he was getting into bed anyhow, he took off his jeans. The electrode and wire were in his underpants and the electrode was attached to his member!

Apparently, it wasn't his defibrillator that fired earlier. Somehow, when he was going to the bathroom, things got rearranged. I still am chuckling about it. The nurse I reviewed the strip with passed pop through her nose when I told her.

My question to the OP is, do you know all sides of what happened in your examples? Maybe the nurses weren't incompetent, just inexperienced and relying on the advice of a seasoned nurse. Maybe they thought they were doing the right thing. Maybe in the past, the monitor room people have not been that accurate with their interpretations. Don't judge the nurses, help them overcome their knowledge deficit.

Specializes in ER.

i think you guys are being a bit hard on this prodigy. he was the first laugh i had tonight after getting home from the er. show appreciation where needed.

Specializes in SICU, NTICU.

UGHHHH!! Find a different profession or pursue counseling.

Specializes in Emergency.

I will admit I did come off harsh. The statement of having RN's block traffic was uncalled for. Consider this statement withdrawn.

Keith, I thought your post was very well written and had many valid points.

I am a seasoned ER RN with quite a bit of trauma experience. But I have not had first responder training. If I was first on scene, then I would be better than a lay person. If EMS was there first, then I would defer to their judgement, including me directing traffic, if that's what was needed.

The problem with nursing school and new nurses, is that you only get a tiny bit of exposure to many, many disease proccesses, procedures, medications, teaching strategies, etc. Nursing has come a long way in the past 40 years. There are many specialized areas that need specialized knowledge. Even the "simple" area of med/surg is now a specialized floor.

I graduated in 1991 and did not receive ANY teaching in regards to arrhythmias. It wasn't until I was a practicing RN that I took a class and ACLS. Even now, my knowledge is sufficient for the "down and dirty" rhythms that I need to know in the ER. But I doubt that I could read the subtle rhythms that a non-licensed monitor tech can.

What's the answer to this problem? Not more general nursing school or an advanced degree. I think we need longer internships or orientation that teaches and tests for knowledge that is specifically unit based. I think we need more required annual CEUs to renew our nursing licenses. (My home state doesn't require ANY!)

How many nurses do we all know, that once they get their license - well, that's it. No more studying. No more questions. No more learning. We've all worked with "experienced" nurses that when asked for the rationale behind a procedure say, "That's the way we've always done it." At one time they may have known the reason, but now everything is done by rote. Just because someone has been a nurse for twenty years doesn't mean that they have twenty years of experience. Maybe they've had ONE year of experience twenty times. (That's not original, so I can't take credit for it.)

Keith, the other issue that you addressed was respect (or the lack of respect) shown by RNs to ancillary personnel. You have a point. But I don't think that this is a problem with only RNs. I think this is a pervasive problem throughout our society right now. I see this everyday, from the way we all speak to each other (MD, RN, LVN, CNA, P-EMT, EMT,etc) (management to staff)(patients to staff)(children to parents/ teachers), the way we drive (road rage, running red lights, giving the finger to somebody, cutting somebody off in traffic), the devaluation of certain members of our society (the elderly, the unborn, religious conservatives - whether they be Christian, Jew, Moslem, or any other denomination), just the general lack of common courtesy or "home training" as my Mom would put it.

This problem I don't have an answer for, except maybe a little less of me, me, me, and a little more of "How can I make the next guy's load a little lighter?" And yes, I also need to work on that one myself.

Sorry if I got off track here.

Specializes in Peds, OB-GYN, CCU, ER, Corrections.

Keith, while I appreciate the kudos to the "ancillary staff" such as your fellow nurses LPNS, I must say that you were a little harsh, Dude. Don't get me wrong, I think paramedics are pretty amazing people, and would rather one respond to my car wreck rather than a medical professional who is not used to the field, but rather a controlled environment.

However, I wouldn't want a paramedic to touch me in an OR. You might have superior training in some areas, but you are only taught to work out of an ambulance. I'd like to see you make sense of a surgical tray. Before nursing school, had you ever seen a Koker or a Balfour?

I have a close friend that works the field. He amazes me with the things that he's done, delivering a two pound baby alone, rescuing a kid from a burning car, but he's pretty impressed with my ability to set up an OR for a stat section in less than two minutes or to step in and actually assist with surgery if a second doc or midwife can't make it.

It's obvious that you miss the field. I'm sorry that you can't make ends meet doing a job that you love. But that gives you no right to diss our profession!

Specializes in LTC, Med/Surg, Peds, ICU, Tele.
Yo, Keith, you think you could insert some paragraphs in there?

And if initials don't really matter, why did you use yours and single out a group by theirs?

May I quote you?

Specializes in LTC, Med/Surg, Peds, ICU, Tele.

In response to the opening post: You have some valid points regarding some of the personnel at your facility, however, overall your post strikes me as generally hostile and disdainful towards RNs in general. I've worked with some people with this attitude, it's a good way to shut down communication and make people hostile to even your valid points of view. I suspect that you might be coming across as arrogent and holier than thou with your co-workers by the tone of your opening post.

Specializes in Emergency.
If I or any other RN's is doing something detrimental to a patient, stop them, don't put up with this higherarchy BS that they have taught themselves.

RN's get over yourselves! You are not God's gift to modern medicine! Without the full circle of staff, we could not provide patients with any type of continuum of care. (I do understand there are more like me, so this is not to include everybody. But those that needed the previous statement- you know who you are.)

I know there are some very appreciative, competent RN's out there. I'm sorry if I have offended you this was not my intention. I wanted to try to explain the whole circle of care from pre-hospital to discharge nurse. Are there any suggestions on how we can correct these problems?

Keith Smith, NREMT-P, RN

So, I've gone back and completely reread Keith's original post and I'm not sure what's got so many people so fired up. He has not trashed ALL nurses, or ALL RNs. He's made it very clear that if he was about to make a mistake, he would want somebody to stop him, no matter what their credentials were. Maybe a lot of nurses that post here DON'T ever work with incompetent RNs. But that hasn't been Keith's experience. And to tell the truth, it hasn't been mine either.

I've worked with quite a few incompetent RNs. And MDs. And Pharmacists, lab techs, x-ray techs, RTs. There's a whole lot of people out there, in every profession, that don't have a clue to what they're doing. It's not just the medical profession, it's lawyers, politician, auto mechanics, nannies, dry cleaners, the bagger at the grocery store, the customer rep at your cable provider. You name it.

So I think calling Keith a "troll" was unneccessary and harsh. His post was not disrespectful; I didn't find it inflammatory. In fact, he may have started a thread where we can actually come up with some answers to the questions that he's posed.

Specializes in Med/surg,Tele,PACU,ER,ICU,LTAC,HH,Neuro.

Personally I could not work for a cardiac unit who doesn't monitor their own telemetry. I see trouble and death flying in the wind. I think you assume the problem is the nurse's are incompetent because your frustrated. I would be frustrated if I saw VT on a monitor and was only able to make a phone call? I like seeing my patients on telemtry monitor. I can see their HR going up and check that they are ambulating. I like to watch it after critical IV meds are given. I don't think your nurses are incompetent, I think they are disassociated from a critical monitoring tool.

Specializes in LTC, Med/Surg, Peds, ICU, Tele.

I agree, it's a system problem. Good point lesly. It's a little like A-V disassociation. In my hospital we CCU nurses monitor the Med/Surg patients who require tele and I notice the same thing when I alert them regarding a rhythm change. Some of them just won't take heed. It sort of become a turf thing with some of the nurses. They don't like being told what to do.

I would definately not like the system that the OP is describing and I think it lends itself to these types of communications breakdowns.

Specializes in Utilization Management.
I don't think your nurses are incompetent, I think they are disassociated from a critical monitoring tool.

Excellent point. I agree.

Specializes in Diabetes ED, (CDE), CCU, Pulmonary/HIV.

The situations you described wouldn't have happened in the tele unit or the CCU I worked in. I worked nights, and we didn't hesitate to call a doctor at 3 am if the pt's condition warranted it.

Nursing is like any other profession, and there are exceptional nurses just as there are incompetent nurses (and most of the rest fall under the bell shaped curve.) I've been exposed to both--as a pt and as a nurse.

Sometimes what I might see as incompetence, might be a nurse who has too many pts to manage, or a nurse who sets priorities differently than I would.

As a diabetes educator, I regularly encounter nurses who make incorrect decisions about insulin administration or don't see a late or missed insulin injection as a medication error. We are working to educate the nurses and the MD's so that our pts with DM will have better outcomes.

I worked extremely hard last week to get a pts BG controlled. I had to talk to the MD and convince him that "regular insulin according to a mild sliding scale" was not appropriate for a pt whose BG was over 500 on admission. I convinced him to order basal/bolus insulin. The next day the pts FBG was much improved, but BG ac lunch was still high. I spoke to the MD again and we revised the doses.

The pt was transferred from CCU to a tele floor late that afternoon. I returned to the office from a conference at 10 pm. I decided to check on the pt. No one could tell me what the pts' last BG was or when he last received insulin. The pt told me that the insulin I gave him at lunch was the last injection he had received. He was, however, given food in the unit before transfer. His BG was checked when he arrived to the tele floor (I had to check all the glucose meters on the floor to get this info because it wasn't documented anywhere). He was given dinner, but no insulin. (I reminded him to wait for insulin before eating, and to keep calling for the nurse until he gets the insulin).

When I checked his BG, it was again back up to the mid 300's. I don't know if the nurse omitted the insulin accidentally, or decided not to give it because his BG was 75 (not a reason to hold mealtime insulin). The nurse who was taking care of this pt had no clue what his last BG was ("I didn't get that in report.") and she had her hands full trying to complete the paperwork on a new admission.

I wrote a medication variance incident report. This is the first time I've resorted to filing such a report, but I think it may be the only way to get some nurses to realize that omitting a dose of insulin should be looked at the same as missing an antibiotic or B/P med.

Nurses are not perfect, and we should not think that all criticism of nurses is invalid.

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