Improving patient satisfaction in OB

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What types of things are you all doing in your units to improve patient satisfaction? What works? What doesn't? Just curious on how other units are handling this, especially on a unit where we care for mostly well patients.

the tea time thing is an excellent idea for pp moms!

I think she's referring to a local anesthetic. IME, the injection of the local hurts about as much as the IV start itself (assuming the person starting the IV is skilled at it, and not digging around).

During the day will have massage therapists come around and offer massages to the new moms. We also have "tea time" on T, Th and Sat at 2pm, where the room service staff come around with a cart with all kinds of fancy teas, as well as cookies, brownies, and little cups of mousse.

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Specializes in Obstetrics.
the tea time thing is an excellent idea for pp moms!

I agree!! Love that!

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Specializes in L&D.

Yes, the local anesthetic is injected with a TB syringe. If performed well, the local injection is far less painful than the actual IV start. I speak from my own personal experience as a patient, and also feedback I've received from patients I've used local on.

We've received many positive comments on patient surveys. It takes practice to hone the skill, but it's worth it IMO.

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