I pushed my call light 3 seconds ago, what took you so long?

[Joe V]

Today, we all have iPhones, iPads, iComputers, and everyone texts, messages, and/or tweets. Everything is instant. So, why shouldn't hospital care be instant too. From the "I don't want to wait to be seen" patient to the "I pushed my call light 3 seconds ago, what took you so long?" pt, we have all seen it. And...students are at a disadvantage as they are often seen as newbies with rose colored glasses. What do you students think of the instant gratification expected from patients?

[PacoUSA, BSN, RN]

Had a patient several weeks ago exhaust me to no end with his incessant call bell ringing. Got to the point that I could not possibly attend to his ringing once AM med pass began @ 0500 (others had to attend to the calls during my busy pass). The pt then told the MD at bedside rounds that his nurse (me) had not been in the room to turn and position him all night (big fat lie, we were T&P'ing him every 90 min at his requests despite the order being q2h and documenting that accordingly) and that he does not want me as his nurse again.

The staff are now envious of me

Seriously, I was not looking to even have that happen, but I can't tell you how horrible a night I had with him and his call bell ringing. I had to stay 30 min overtime to finish charting.

Some patients need private duty nurses, he would be one of them.

[kwfine]

RLJS said:

I think they're demanding and totally out of touch with reality but because of Press Gainey Scores, I of course am not allowed to express that to them.. .

Some patients may like to bull ****, but you have to put up with and be patient to them.

otherwise you know the sequence. They are not happy with your service.

Did they ever complain to your supervisor because you didn't want to listen to their bull****?

[tining, BSN, RN]

I would like a hamburger - where is it - Thank you Jim Gaffigan!