How to be pleasant to front desk phone reps?

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As a home health nurse, I have to call into MD offices to leave messages.  Usually, I get non-medical front desk staff.  I always get irritated w/ their inefficiency.   E.g., they'll spiel me: "To better assist you, I just need some information about the patient. Can you tell me the patient's name?"    Instead of just saying, "Pt's name. DOB. Your name. Your phone. Your message. OK, done."   

     When it comes to actually leaving the message, I'll break down the medical-speak into bite-size pieces of a sentence - and if/when they mess it up, that's it for me.   I'm just saying: if your job is literally writing down what a person says, IN YOUR OWN LANGUAGE - how are you messing it up?          

    ANyway, I lose my ***.  I can't stand fake pleasantness and smarminess; I honestly just prefer efficiency.   (Call me Sheldon Cooper.)

    But - I want to take the stress off myself of dreading these calls; and I would like to quit being a *** to the front desk people.  (I can tell they think I'm rude.)  I'm a Christian, and I know that my interactions w the front-desk phone people suck.  

     Is there a way to mind-game the non-medical front desk people into being more efficient?    Or is there a way to mindgame ME into quit thinking of my interactions w these people as a hair-pulling time-suck?         Thanks    

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