How has HIPPA affected your job?

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Specializes in Clinical Risk Management.

With the official enactment of HIPPA regualtions, how has this affected your work in telephone triage, physician referral, & nurse advice?

It's been interesting, to say the least, to make the adjustment here. When we return calls to those who left a voice mail message, we can't give out any info other than, "this is jane doe returning a call to john doe. please call me at 555.5555"

Such fun. :stone

So, how are you all dealing with it?

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Specializes in Clinical Risk Management.

With the official enactment of HIPPA regualtions, how has this affected your work in telephone triage, physician referral, & nurse advice?

It's been interesting, to say the least, to make the adjustment here. When we return calls to those who left a voice mail message, we can't give out any info other than, "this is jane doe returning a call to john doe. please call me at 555.5555"

Such fun. :stone

So, how are you all dealing with it?

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I work in a Doctor's office. EVERYONE in the office is acting like it is the end of the world......I think some of it is a pain in the Glute....but I also beleive that we just have to 're-train' ourselves to do things the new way. After a while it will be habit. I feel a lot of HIPPA is things we should have been doing from the start.

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I work in a Doctor's office. EVERYONE in the office is acting like it is the end of the world......I think some of it is a pain in the Glute....but I also beleive that we just have to 're-train' ourselves to do things the new way. After a while it will be habit. I feel a lot of HIPPA is things we should have been doing from the start.

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We do the same as you when it comes to leaving a message on someones machine.

I find it gets sticky when someone other than the person you are trying to reach answers the phone. So when I call for the husband and the wife answers I cant tell her anything except for who I am. Anything more, with out verbal permission to discuss health issues with her I would be a violation of HIPPA.

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We do the same as you when it comes to leaving a message on someones machine.

I find it gets sticky when someone other than the person you are trying to reach answers the phone. So when I call for the husband and the wife answers I cant tell her anything except for who I am. Anything more, with out verbal permission to discuss health issues with her I would be a violation of HIPPA.

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I started my job after the regs went into effect and have never worked triage/advice before so it really isn't having much of an effect on me, I don't know any other way. Also, because I work Peds we don't seem to be as limited as I am hearing from others.

Parents are commenting on how nice & personal the service is now that they don't sign in on a sheet and have a seat...our reception (3 people) check them in as they come to the counter.

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I started my job after the regs went into effect and have never worked triage/advice before so it really isn't having much of an effect on me, I don't know any other way. Also, because I work Peds we don't seem to be as limited as I am hearing from others.

Parents are commenting on how nice & personal the service is now that they don't sign in on a sheet and have a seat...our reception (3 people) check them in as they come to the counter.

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Specializes in Clinical Risk Management.
Originally posted by Going80INA55

We do the same as you when it comes to leaving a message on someones machine.

I find it gets sticky when someone other than the person you are trying to reach answers the phone. So when I call for the husband and the wife answers I cant tell her anything except for who I am. Anything more, with out verbal permission to discuss health issues with her I would be a violation of HIPPA.

Ditto that! And when a caller leaves a message on our voice mail without anything other than their name & number & then when I call, I get their answering machine & can only leave MY name & number...sticky & frustrating! Talk about telephone tag!

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Specializes in Clinical Risk Management.
Originally posted by Going80INA55

We do the same as you when it comes to leaving a message on someones machine.

I find it gets sticky when someone other than the person you are trying to reach answers the phone. So when I call for the husband and the wife answers I cant tell her anything except for who I am. Anything more, with out verbal permission to discuss health issues with her I would be a violation of HIPPA.

Ditto that! And when a caller leaves a message on our voice mail without anything other than their name & number & then when I call, I get their answering machine & can only leave MY name & number...sticky & frustrating! Talk about telephone tag!

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Specializes in MS Home Health.

Royal pain in the orifice..........

renerian

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Specializes in MS Home Health.

Royal pain in the orifice..........

renerian

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