[quote]Originally posted by Jason-ACNP:
Yet once again...a classic example of the internal breakdown affecting health care. Why don't you focus on getting "good ratings" from your nurses? Maybe your hospital is one of the few hospitals that haven't been affected by the shortage of nurses.
Here is an idea for you though. You can do the same thing the hopsital I used to work for did to help our nurses provide the best care. You can send your public relations person (or the closet person you have in your rural hospital) to Disney World to learn how to give "exceptional" customer service. What's the cost you ask? It's a hell of a deal. Only $65,000 for a three day seminar. Where did they get the money you ask? Well, I think they took the money that they had budgeted for the salaries of the 107 nursing slots that had not been filled for months. Amazingly, they were even to save even more money on salaries when even more nurses walked out as a result of their "kiss-ass" mentality.
If however you aren't able to afford the $60,000 price tag, here are a few suggestions that I've heard "customers' demand of nurses within recent weeks.
a.) Be sure to get them a magazine sitting five feet from their bed whenever they don't care to move a muscle. It's just that added touch to show you care.
b.) Respond to every call-light within two minutes. Many times the men have an itch on their balls that requires "immediate attention". (The itch just seems to "respond" better to a nurse's touch (female of course).
c.) As one nurse posted several days ago, if your hospital allows small dogs during visiting times, have a paper towel or cloth ready at all times to clean up the pet's deposit.
I could go on, but these may be good implementations to start with.
Best of luck with your mission.
Originally posted by willie2001:
Although we get generally good ratings from patients and families regarding their care, we feel that we can do even better. I would like to know what some of you and your facilities are doing to increase patient satifaction.