Quote from missmacrn
how should this be handled...should he be reported? if she didn't insist on having a mammogram who knows how far it would have gone.
1. who is the insurance payer?
if a managed care company, send a letter to the physician utilization review department regarding your concerns. i'd also make a call to them registering a complaint and see if your mil can have "case management" to make sure her future cancer treament goes smoothly due to denial of sevices by pcp.
if medicare, can file a complaint about the quality of care with the states quality improvment organization--see medicare website link. search for info on topic, select state and check box "quality of care/complaints" to find contact info
2. make sure concern documented in the hospital and specialists chart so it's on record at facilities pcp is associated with. if the doctor is on staff at the local hospital, would also send concern to their medical staff board.
3. report concern to local medical society.
4. she can always ask for a copy of her chart "for specialist use"---doc has to provide a copy under hippa with her paying the copy fee. review and if you see documentation request denied or no documentation at all, can seek legal counsel. know full well if you go this route, will need be have another doctor.
if the doctor has appologized for not listening to her sooner, and has otherwise provided good care, might be more willing to continue with the current physician. otherwise, look for a new one.