I work nights on a very, very busy and very understaffed med-surg floor.
Lately, the unit dir. has started coming onto the floor in the mornings, with a detailed list of the patients' complaints (if any), from that night's shift.
I am just really P.O.'ed that we not only have the take the B.S. we have to take from the patients; but now it seems we are going to have to listen to an "instant replay" from the unit director in the morning and justify ourselves ONCE AGAIN........GUILTY UNTIL PROVEN INNOCENT!!!!!!!!!!!!!
She brings a list of complaints and we give "our" side of it.
Note: this hospital is very big on customer satisfaction - to provide for it, last night we started third shift with 28 patients and our staff was 2 RNs splitting the floor, another Rn and a CNA doing floor work!!!!! Mind you.....we got FOUR admissions!