Communication a problem for nurses rock climbing the answer? - page 3
What I was wondering was has anyone found that miscommunication between doctor and nurse, patient and nurse or any other combination caused problems for you? If so what would you like to see done... Read More
Aug 29, '06Here's a communication exercise that is free and will make everyone feel good. Pass out a list of your staff to everyone and they have to come up with at least one good thing to say about each individual. Then you get to put all the good comments together for each person and give a them a great lift.
Aug 30, '06Quote from santhony44Just an FYI, as I have those moments, too!If there is not a solution to an easier problem, then explain why something can't be done.
Note to self: read it over before posting!! Try:
If there is not a viable solution to an existing problem, then explain why nothing can be done!
After you've finished posting, there is an edit button that you can use to fix those pesky typos and verbal dribblings... I use mine OFTEN!
Aug 30, '06Quote from moonscarIt sounds as if you are bound and determined to do the rock climbing regardless of the advice you've been given to the contrary.Thanks everyone for all the helpful advice.
<snip> And improve the communication through rock climbing.
Aug 30, '06Methinks their manager has just proven that lack of communication (at least the listening part) is certainly an issue for that unit.
Aug 30, '06Most of the nurses I work with have no problem with communication. However, it does appear that others may have problems with the manner in which they are communicating.
Nurse to nurse communication can be particularly bad, downright catty sometimes. Then there is a run to the office to "tell" and someone with some imagined degree of authority by title comes out to save the day.
It isn't only nurses communicating in this way, from the physicians and administrators to the environmental service employees, it seems like everyone has something to say about someone.
How about not tolerating such juvenile behavior?
When person A complains about person B, assume they have a communication problem and invite them both in to hash it out with a neutral mediator. Not only solves problem between person A and person B but teaches communication skills.
If person initiating complaint isn't willing to participate, (ie wants to remain anonymous), then the odds are there isn't really anything more than a personality conflict in place.
Taking care of the "behind the scenes" issues are essential to effective communication. By utilizing a mediator, causing the parties to discuss the matter, and reach some agreed on resolution, you are teaching communication better than any rock climbing wall.
At the same time you are taking steps to rid your unit of an underlying source of negativity.