O.k,I worked Sat and Sun this weekend. We have been in survey and exit interview was Monday. On Sunday evening I was in a room passing meds to a resident. Cna came to room and told me there was a group of people just walking around the facility and that she had told them they needed to wait for the charge nurse. They ignored her and kept walking. Now this is a locked Alz/Dem facility it was 6:30 p.m on a Sunday. Front doors get locked at 7:00 p.m. I immeditely went to go find these people. When I found them I asked if I could help them and they told me that "their mother was going to be admitted on Monday". We nurses had no info an a possible new admit and we always know at least a day in advance. When I asked who their mother was and if she was coming from home or another facility they just said "we just want to look around". I told them I was sorry but this was not a public place and that they would have to leave, I also told them that if they wanted a tour of the facility they needed come in or call Monday and somebody would give them a tour.. I escorted them to the front door. As were walking there I spoke with one of the women and gave her the analogy of "our residents have a right to privacy how would you feel if your father was in the hospital and I just walked in started looking around his room'? After they left I called the weekend on call supervisor and told her what had happened. She said I hope you kicked them out. At around 9:00 p.m. the administrator/owner came in I told her what had happened and she said "We are not getting an admit on Monday".
Got called in today and fired for poor customer service as these people were supposedly very close friends of the administrator/owner. Supposedly I was rude.
What gives the administrators friends the right to violate my patients privacy? They were looking into the rooms!
If they were such good friends of the administrator why did she not know that they were admitting their mother there?
Odd thing tonight on my way to work stopped at store like I ALWAYS do and some man I have never seen before asked me if I was going to work and then asked if I worked ??????, Have I ever worked at ????? and then proceeded to start talking trash about ?????? and kept pausing waiting for me to comment. I just told him I didn't know the place and left. Whole thing felt "funny"
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O.k,I worked Sat and Sun this weekend. We have been in survey and exit interview was Monday. On Sunday evening I was in a room passing meds to a resident. Cna came to room and told me there was a group of people just walking around the facility and that she had told them they needed to wait for the charge nurse. They ignored her and kept walking. Now this is a locked Alz/Dem facility it was 6:30 p.m on a Sunday. Front doors get locked at 7:00 p.m. I immeditely went to go find these people. When I found them I asked if I could help them and they told me that "their mother was going to be admitted on Monday". We nurses had no info an a possible new admit and we always know at least a day in advance. When I asked who their mother was and if she was coming from home or another facility they just said "we just want to look around". I told them I was sorry but this was not a public place and that they would have to leave, I also told them that if they wanted a tour of the facility they needed come in or call Monday and somebody would give them a tour.. I escorted them to the front door. As were walking there I spoke with one of the women and gave her the analogy of "our residents have a right to privacy how would you feel if your father was in the hospital and I just walked in started looking around his room'? After they left I called the weekend on call supervisor and told her what had happened. She said I hope you kicked them out. At around 9:00 p.m. the administrator/owner came in I told her what had happened and she said "We are not getting an admit on Monday".
Got called in today and fired for poor customer service as these people were supposedly very close friends of the administrator/owner. Supposedly I was rude.
What gives the administrators friends the right to violate my patients privacy? They were looking into the rooms!
If they were such good friends of the administrator why did she not know that they were admitting their mother there?
Odd thing tonight on my way to work stopped at store like I ALWAYS do and some man I have never seen before asked me if I was going to work and then asked if I worked ??????, Have I ever worked at ????? and then proceeded to start talking trash about ?????? and kept pausing waiting for me to comment. I just told him I didn't know the place and left. Whole thing felt "funny"