Help me figure this out. I am a pre-nursing student and need to help understand a bad experience we had with my husband as a patient last night. He got hit hard on the forehead with a softball, had a headache so bad so that he was doubled over, nauseated and looked like that eye was sensitive (twitching). We went to an ER in a hospital close to our house, but this is a hospital that is struggling financially and honestly, I don't see how they stay in business. We were hoping that it being a Sat. night, we could be seen quickly at this place vs. the large, busy hospitals.
Anyway, they triaged him quickly and saw the Dr. in about an hour. Dr. acted like it could be serious, said we need a cat scan right away to make sure there wasn't a bleed in there. My kids were having a hard time behaving late on Sat. night so I went home. An hour and a half later, my husband had heard nothing so he just left and came home. He was angry because of a couple of things: 1. Dr. acted like it was serious and that he needed the cat scan right away but then nothing happened. 2. his room was next to the nursing station and there were 4 people there visiting and he could hear them. He kept thinking that one of them should be taking him for the cat scan.
So, I'm wondering if my husband's expectations were too high and there were things going on he couldn't see. Maybe the cat scan was backed up or maybe the transport person was very busy (couldn't someone else transport?). Or is this an indication that this hospital is not a good choice? My husband manages a large group of people in engineering at a corporation, so he's very aware of customer service etc. and he said that he can't think of any other industry that would get away with this. If someone had just explained what was going on, that's all it would've took. I can see his viewpoint but I realize that I don't know enough about healthcare yet to truly evaluate this.
Can you offer an opinion? BTW, he's still alive...guess didn't need the cat scan after all.