DME/Qxygen issues...
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This weekend I had a bad experience with a DME vendor, I am considering reporting them to the state.
I went to a member's home, when I got there, it was a doctor's office referral so you never really know what you are walking into, the pt was so dyspneic, I thought I'd be coding him, I could hear his insp and exp wheezing wihtout a stethoscope accross the room, and that was with his oxygen on.
Long story short, this is his usual per the dtr. We gave him a stat neb treatment, and he improved quite a bit. He has developed a "lump" in his throat and his doctor ordered suction, I guess thinking it was mucous. But frankly, I am thinking throat cancer myself, he is going for a bronch tomorrow, unless he refuses, which he is trying to do, I tried to assure him they would give him sedation so he would be confortable during the procedure, and I think he was leaning toward getting it checked because I convinced him that suction may not remove the "lump", and he should have it checked to be sure.
Anyway, the DME Co., dropped off a suction machine, and dig this ONE canister, and ONE catheter!! Have you ever heard of such a ridiculous thing? The person who dropped it off, told the duaghter when she asked how to operate the equpment, that they were new, only been there for 2-3 months and didn't know how to work it!!! I am shocked!! I showed them how to use it, though there really is no pressing need for it in my opinion, but I showed the pt and his daughter how to use it, clean the equipment, etc... He also had a CPAP unit, and didn't know to fill the humidifier with distilled water, they were using tap water, which is not horrible, but certainly not ideal, esp when they told them that it only needed to be changed weekly!!
I paged them, they never returned my call, the duaghter tells me this is normal. I gave her the name and number of a new oxygem vendor who I trust implicitly, but since the other co has already charged for the month, they have to wait to switch the case.
So what do you think? The duaghter will ask the hospital for some extra catheters when he goes for his bronch tomorrow, but shouldn't he have more than ONE? I mean no, he doesn't have a trach, but for heaven's sake, one cathter?? And they weren't even instructed in how to use it??