Dealing with an upset family friend

[epascual14]

Hello all!

So I've been working as a CNA for the last few weeks at a home care agency. I've been working continuous 6P-6A shifts with a client for the last few weeks. My client is very particular and turns away MOST of the CNAs sent. However, my client and I get along very well and my client has even asked if I could come every single night. When I took a week off for school last week my client asked the LVN on the day shift for my number because my client missed me and wanted to talk to me.

Despite all this, my client's brother's "companion" has told me numerous times to not come all the time because they like another CNA a lot too and that I shouldn't be "taking her hours away" (which I'm not trying to do obviously!) I just explained to her that the agency sends me wherever I'm needed and if I'm needed here, then this is where I'm sent.

My client's brother is in charge of the finances and care now, so because of that, does this companion lady who is not even related to the family and is telling me not to come have any say in the event that she calls the agency and says to not send me all the time when my client asked me that it's preferable if I'm here all the time?

[TheCommuter, BSN, RN]

does this companion lady who is not even related to the family and is telling me not to come have any say in the event that she calls the agency and says to not send me all the time when my client asked me that it's preferable if I'm here all the time?

If the 'companion lady' is not the medical power of attorney or the client's responsible party, she does not legally get to make decisions regarding the care of the client.

[mvm2]

At our agency I believe there is a list that they have of the people that are relevant to the clients care. If this person is on the list of people that are responsible for the client then yes they would have a say as to who can come and even if there is something they don't like about someone is able to request that caregiver to not come again.

But as to the schedule and who comes what dsys or how often they dont have as much say in that. it depends a lot on you and all the other caregivers. The scheduler will make an appropriate schedule based on all the caregivers schedules.

[Missingyou, CNA]

If I were you, I would refer this person to the office and let the office have this discussion with them.

I would stay completely out of it. It will only cause tension.

Tell your boss the situation and what YOU desire as hours available and let the OFFICE handle the schedule. The only thing you should say to this family is that the office does the schedule and they should contact them with any questions.

I wouldn't worry about the legal/who has the right to decide stuff...you don't get paid enough for that and the stress it can cause. That is for the office staff to deal with. They know the legal end of it.