Care Coordinator interview help

Columnist · Dec 20, 2017

The medical director is probably the last step and approval needed for hiring. It has been my experience many of the same interview questions will be asked. Remember, she/he were not present for your previous interviews. Good luck!

SummerGarden, BSN, MSN, RN · Dec 20, 2017

I have to agree with Stepper. In addition, my guess is that this company may experience a lot of turnover given that they work with a patient population that has many needs and demands. Therefore this director is likely tired of hiring, training, and watching people who were not good fit to begin with, leave soon afterwards. With that in mind, most directors will want to know what others did not ask.

He/she really wants to know if you are going to be a good fit for the team and if you really want the job. Thus, he/she will be asking you questions to screen you in or out of the position. So be sure to think about why you want the job. Your answer needs to be specific to that organization/department.

It will also help to do your research on the program/their services to answer what you have to offer their patient population and their organization. It is also a good idea to know how you deal with stress and be able to answer ways in which you deal with stress on the job. Furthermore, how do you provide customer service when the client/patient is acting inappropriately or being aggressive and angry? Again, a director will want you to be specific. They like real-world examples and not theory! Good luck!

starmickey03, MSN, RN · Dec 23, 2017

Well I didn't get the position but thanks for the feedback. It's pretty disheartening because I've been applying for care/case management positions for a while and this was my first time actually landing an interview. I just wish I would've kept applying for other positions while going through this process instead of assuming I'd be offered the job. Lesson learned.

SummerGarden, BSN, MSN, RN · Dec 29, 2017

Well I didn't get the position but thanks for the feedback. It's pretty disheartening because I've been applying for care/case management positions for a while and this was my first time actually landing an interview. I just wish I would've kept applying for other positions while going through this process instead of assuming I'd be offered the job. Lesson learned.

Good idea, do not put all your eggs in one basket! By the way, do not feel too disappointed. The odds may have been stacked against you and it was no fault of your own. In fact, I too have experienced similar job rejections.

For example, I have found that if I had a great panel interview where 1 decision maker is not present and that decision maker insists on meeting me for another interview, it is a good sign that I will not get the job. Reason being, the missing decision maker usually has someone else in mind. It happens often, where you will see a position posted, but there is someone else already in mind.

Thus, my other advice to you is for you to network within your local case management community to increase your chances of being someone that hiring managers have in mind. Also, consider talking to current and former employers who have case management departments. Talk to the hiring managers of those departments and ask him/her about hiring you and training you as an entry-level case manager since you bring with you experience working within that system. Who knows? You may meet someone who will open a position just to hire you as you have and will experience is the case for others.

Good luck and do not give up!