Can they do this??
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I work for a small rural hospital based hospice. We are trying very hard to grow our census but recently we've run into some problems. We were given a handful of referrals at the local nursing home and after our PCC evaled them and decided the patients didn't really meet criteria, they were picked up by another nearby, larger hospice. After they had been on board a few weeks, the hospice promised the nursing home they would buy them all new minis blinds and refurbish some of the rooms in return for more referrals. Is this marketing or something more sinister?
Yesterday we received a referral from a hospital discharge planner for a patient that had a cva and was coming home unresponsive. The family chose us over the larger hospice because he had heard good things about us from his co-workers who happen to have a family member on our service. The only fly in the ointment was the patients PCP, he is the medical director for the other hospice. My PCC took the orders to the doctors office for him to sign and he said "Oh no this will never do. We can't use these other hospices, they write too many orders and it will be too confusing." He called the family and then he had his office staff inform my PCC that the family had decided to go with another hospice. How can he do that?? Is this legal?? And what if anything can we do about it?? I realize that hospices are a very lucrative and competetive business right now but some of their actions seem a little unethical. Any advice would be appreciated here. Thanks!!