Hello,
A few months ago someone mentioned in a post a book they read during nursing school about how to communicate effectively with different kinds of people. I cannot find where I wrote it down and I cannot seem to locate it using the search function. I think it divided people into categories--but not the type A, etc., thing--something more original and elaborate. Maybe it was written in the 60's or 70's...?
Does this ring a bell with anyone?
Thanks, and sorry this is so vague!