When checking in yesterday, I had a message pop up in "this is really, really bad" red bold letters. The message stated I account will be deactivated if I did not deposit money to cover a negative balance. I was confused because in order to activate a test- you must first pay deposit enough money to pay for test. I checked billing statement and discovered a charge posted same day (4/4) for a test on 2/4. I messaged Affinity and response was the test I was selected for on 2/4 was 32.00 but the testing facility marked wrong option on the COC. Therefore, I was being charged 2 months later for the difference (24.00). Tip: Be sure to double check COC panel to verify it matches your selected panel. It is scary to think the testing site could mistakenly mark an expensive test and I would be responsible to pay difference.
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When checking in yesterday, I had a message pop up in "this is really, really bad" red bold letters. The message stated I account will be deactivated if I did not deposit money to cover a negative balance. I was confused because in order to activate a test- you must first pay deposit enough money to pay for test. I checked billing statement and discovered a charge posted same day (4/4) for a test on 2/4. I messaged Affinity and response was the test I was selected for on 2/4 was 32.00 but the testing facility marked wrong option on the COC. Therefore, I was being charged 2 months later for the difference (24.00). Tip: Be sure to double check COC panel to verify it matches your selected panel. It is scary to think the testing site could mistakenly mark an expensive test and I would be responsible to pay difference.