I think it’s gotten to where Press Ganey and it’s evil step children are trying for ‘good ratings’ from people that are never going to be satisfied no matter what you do for them.
True, but you can thank HCAHPS/CMS for handing them their sustainable business model on a silver platter.
Specializes in Adult and pediatric emergency and critical care.
I've worked in or been affiliated with dozens of hospitals. County, nonprofit, for profit, university, non-university academic, adult, pediatric, community, referral... they are all obsessed with money. The only difference is how well they hide it.
JKL33
7,043 Posts
True, but you can thank HCAHPS/CMS for handing them their sustainable business model on a silver platter.