I have somewhat of a problem in my office and was wondering how other office nurses handle it. When patients call for refills on their medications they want them NOW. I have a million and one other things that need to be done and that is not on the top of my list. What do you tell them? Also sometimes it is late before the doctor looks at the charts on his desk to approve medications. Do you go home or do you stay and call in the medication? Also on Friday morning they know that we close at noon so the phone rings non-stop will requests for refills. Any suggestions on how to handle this without having all my patients complain?