Frustrated with my agency- any advice?

Specialties Agency

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I have worked agency for about 4 months and am not sure how to best handle this situation.

When I first started with my agency, I was offered more hours than I could handle every week. They knew I preferred to keep one weekend day open to spend time with my husband and always respected that. They offered me shifts that were reasonable (not all over the place timewise) and I took most of them. I always had 36-40 hours a week.

Two weeks ago, on a Sunday, I got a call from a fairly new scheduler asking me to go to work in Telemetry. My first response was no, I have no experience at all in Telemetry and would like to keep my license. I also stated firmly that I had worked the previous day and had plans in place for that day and really did not want to change them. He persisted and offered me another two dollars an hour if "that would make it worth my time". I again said no, and let him know that my decision was not based on what the shift would pay, but on the fact that I had things to do that were my first priority. He sounded pretty ticked when he finally hung up.

Since then, I have been cancelled for about half my pre-scheduled shifts. I have let them know that I cannot afford to work 16 hours a week and need to replace these cancelled hours. They have called me at 4:15 am asking if I wanted to go to work right then, I was offered shifts starting at 0600 the day after I had worked 3-11, and at 0800 this morning I was woken by this same guy calling to ask me to work a 12-hour day shift today. I said that was fine but as I live 50 minutes away from the hospital and had not had a shower yet I could be there in 1 1/2 hours. He said he would check with the hospital to see if this was OK and call me back. He never did. I have also gone on record as a "no show, no call" for a shift I had no idea I was scheduled for. That shift, incidentally, was scheduled by this same guy. Fortunately the facility believed that it was an agency error and I am still welcome there.

I have since completed the paperwork with Starmed and plan to work with them as well. It was my plan to be registered with two agencies, Starmed being my backup. I haven't yet said anything to my first agency about this.

It seems a bit too coincidental to me that right when I irritate this one guy by turning down a shift he was apparently desperate to fill, I suddenly have a hard time getting hours. And when I do get offered hours, they are offers I do not feel I can accept. I won't go work Telemetry with no training, I won't work on Surgical with 7 patients when I've had less than 5 hours of sleep, and they know I live a ways outside of town and how long it takes me to get there. These were never issues before now.

I am not sure how to address this, or even if I should. I know that if I suggest that this guy is cutting my hours as a way to retaliate against me not taking that Sunday shift, they will say, "But we called you for this and this and you turned them down." I also know that when I work is my choice, not theirs, and that preserving my license and my ability to make favorable impressions when I go work is my responsibility. If another option exists, I usually choose to be non-confrontational and I have thought of just quietly moving over to Starmed and working primarily through them. Although with the hours I'm being offered now, that isn't even totally my choice to make.

I do not have any relevant experiece to guide me on this, and any input would be very much appreciated.

Thanks, y'all.

Christen :confused:

Originally posted by teeituptom

give it up and go straight staff

:confused: Now why in the world would we want to do THAT??

Been there done that no thanks.:roll

Originally posted by teeituptom

give it up and go straight staff

And if we did that, who would post in the Agency Nurses Forum?

:rolleyes: :rolleyes: :rolleyes:

Potstirrer...

Originally posted by Brita01

And if we did that, who would post in the Agency Nurses Forum?

:roll

Ditto also to Nightngale's reply... hehe! :kiss

Specializes in Home Health.

Straight staff???

My response to this comment may take several posts.

(sniff, sniff)

I smell an agency hater..... hehe....

Specializes in Hospice and palliative care.

Christen

I'm glad you got things worked out. If there is someone at the agency you can work thru other than the guy with the '"tude" ;), I would recommend going that route. Also, I think it was a good idea on your part to talk to the head of your agency--you shouldn't have to put up with anybody's harrassment.

Brita, thanks for clueing us all in on some of the unethical tactics agencies use (such as scheduling you without your knowledge than cancelling you! :eek:). I had gotten a call from my agency some day last week and my "coordinator" told me that there was no time at "XXX Hospital" and I was like "HUH?! I never expressed interest in going there!" I didn't worry about it b/c I figured she might realize her mistake if the person who really was looking for hours at that particular hospital called her back to ask about available time there. However, if I get another call like that, I plan to call back and set the record straight! For all I know, they were scheduling me and then perhaps cancelling me, tainting my name with that hospital!

Finally, I would advise anybody new to agency, if you have to cancel a shift, call BOTH the agency and the hospital! One time I had to cancel a shift due to illness and my coordinator at the time called me the next day and was like "The hospital wants to know where you are, why aren't you at work?" I told her that I had called the previous night to cancel d/t illness. I'm a bit disenchanted with my agency, not just b/c of that, but also b/c they are generally disorganized. However, I hope to get a full-time NP job soon, so I'm just biding my time for now :p

Laurie

Newly minted MSN

I don't suggest calling the facility on your own. Most agencies I have run into strictly forbid this, and can terminate an employee for calling the facility just once without permission from the agency.

Of course, if they were doing THEIR job, you wouldn't have to, but don't give them leverage.

In the past I have occasionally had select facility staff call me at home to beg me to come in for a late call.....but it's been OK'd prior...and I always called my agency pronto.

But I imagine some agencies would frown on this. My old agency didn't mind and we were all pretty close (and nurse owned) so there was trust.

Too bad they closed down...I miss em!

My current agency bombarded me with a dozen calls while I was sleeping one day...accusing me of not submitting a time slip ...like they were afraid I'm accepting cash from facilities or something?? LOL!

They had canceled the shift and forgot to enter it in the computer. :(

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