Advice needed for New grad with neuroscience outpatient interview

[newrnontheblock, ASN, BSN, MSN, APRN]

Hi, I recently graduated and have an interview for an outpatient neuroscience clinic next week. I know someone who works there and they are putting in a good word for me. I really want this position and I want to interview well. I know more experienced nurses are interviewing as well. I've only worked for one company before for many years and moved within the company, but I haven't had to do a very formal type interview. This position will be a panel of 3-5 providers that work there and all interviews will be held on the same day. From what I understand this position is mostly patient teaching, handing phone calls and helping with paperwork. As well as delegating to the MA's. There are 2 MA's and at least 5 providers maybe more, some of which are NP's. I'm sure I'll have to help the MA's at times especially if one is sick or on vacation. The MAs take care of setting the patients up in the rooms, taking vitals etc. I don't think there is another nurse in the office. I have no past medical experience, but from day one I always wanted to work in an office or clinic. I was going to tough it out for a year because I thought I would do better if I had some hospital experience first outside of my clinical experience before working in an office but I really don't care for working in a hospital setting such as med surge, I really don't like it. I have worked in office settings performing both clerical and customer service roles for many years before I became a nursing student. Here are some concerns. Being the only one responsible for the calls (I hear there are a lot of calls) While I've had to field calls at my previous employer, I know these will be different in nature. What can I expect? Any advice on how to be prepared should I get the job offer. Will I need to do a lot more reading or take a special class for this? I'm a little nervous with possibly not having someone to ask if I am unsure of what action to take when i triage a call.

Besides this I could just use some advice of how to interview well with a panel and make a good impression, also for this type of environment what type of questions might I be asked?

Any tips that anyone has to help me secure that position. Also any warnings about maybe not going straight into an office setting as a new grad?

One last question what are some good questions to ask in this kind of environment. I don't want to go away without asking questions. I'm not even concerned about pay, I know the starting pay is an increase from what I made before and I would never ask about pay or hours. I am not sure what would be good questions to bring up.

Thank you in advance.

[pfchang]

I'm not sure that an outpatient "neuroscience clinic" is the correct term for the position from what you have described. Could it be a neurology clinic or neurosurgery clinic? Each sounds more likely. They probably have a website. I would review it carefully. Read up on what is done there. This should prompt questions for you to ask.

You should never be without someone to ask when triaging patients. You should be trained on emergency sx. If it's not an emergency you may need yo get back with the patient and that is OK. Ask what triage protocols or guidelines they use.

Google interview questions in general. Ask them questions, too. You may want to ask what you can expect in the first 30, 60 and 90 days. I always ask what the interviewer feels are qualities needed to be successful in the position. Be professional and do not wear scrubs. That's my opinion but others may disagree. Good luck to you.