What exactly is telephone triage? - page 3

What exactly is telephone triage? In the ER where I work, we can not legally give out medical advice or information over the phone (answering questions, etc.) How does telephone triage get past... Read More

  1. Visit  mamalle profile page
    0
    do you like working for intellicare? I recently submitted a application and was called regarding working PT from home. I have a seperate office to work but wondering about the schedule- can you vary it or is it set every week. It would be supplemental for me since the pay isnt what I normally get per hour and I still would keep up my perdiem work..
  2. Visit  rosygirl profile page
    0
    Quote from mamalle
    do you like working for intellicare? I recently submitted a application and was called regarding working PT from home. I have a seperate office to work but wondering about the schedule- can you vary it or is it set every week. It would be supplemental for me since the pay isnt what I normally get per hour and I still would keep up my perdiem work..
    For the most part I like intellicare. Some pepole really suffer with the isolation aspect of working alone, which I don't find to be too much a problem. Because we don't really know what is going on with co-workers I sometimes feel picked on, and like I'm always in trouble:angel2:. but honestly there is not another job I would want to do at this time in my life.
  3. Visit  mamalle profile page
    0
    thank you. I decided against it after the telephone interview. Im perdiem in two other places and cannot give them 4 days a week of availabilty. I'd had hoped for two nights a week to work after the kids went to bed. I cannot do it since the money isnt near what I make per hour for my perdiem work. sounds like a good job if you have the time at home to give..
  4. Visit  justme1972 profile page
    0
    Telephone triage, I found, to be an invaluable service when I was pregnant. They were great at helping me make a decision if I needed to be seen immediately, or if something could wait until the next morning.

    They helped again when my twins were newborns. I can't say enough of how much I LOVE telephone triage.
  5. Visit  rosygirl profile page
    0
    Quote from Hopefull2009
    Telephone triage, I found, to be an invaluable service when I was pregnant. They were great at helping me make a decision if I needed to be seen immediately, or if something could wait until the next morning.

    They helped again when my twins were newborns. I can't say enough of how much I LOVE telephone triage.
    Thank You
  6. Visit  Jo Dirt profile page
    0
    I LOVE the idea of being locked away in isolation and not having to deal directly with people.
    But I'm sure it has its own stressors, I don't know if I could deal with talking on the phone constantly, I hate telephones.

    I also have heard some complaints about the pay...can someone give us an idea what the pay is like?
  7. Visit  rosygirl profile page
    0
    Quote from motorcycle mama
    I LOVE the idea of being locked away in isolation and not having to deal directly with people.
    But I'm sure it has its own stressors, I don't know if I could deal with talking on the phone constantly, I hate telephones.

    I also have heard some complaints about the pay...can someone give us an idea what the pay is like?
    Obviously I can only speak from my own experience. Telephone triage does typically pay less then bedside nursing (about 20% less), but I've found it pays more then office nursing (also about 20%). So if you're used to the big bucks in the ICU or some other high tech speciality area, and the money is a major issue, TT probably isn't for you. But if you're like me and sometimes shouldn't be around people :angryfire it might be just the ticket.

    BTW we were notified by NCC recently that after then end of the year, they will no longer offer the Telephone Triage Certification Exam.
  8. Visit  NCnursestudent profile page
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    Hello everyone! I know this is stupid of me, but what is NCC and what does this mean that "they" no longer will offer the TT exam?
    I am a pre-nursing student. I begin the ADN program Fall of '09. I'm not very good with all the lingo and abbreviations yet.:spin:

    Thanks!
    Crystal:redpinkhe
  9. Visit  rosygirl profile page
    0
    It's never stupid to ask what you don't know, and someday it could save a patients life. NCC is The Nation Certification Corporation. They offer certification exams in various nursing specialties, but no longer have one for telephone triage nursing. the website is www.nccnet.org
  10. Visit  Jerry 75 profile page
    0
    Telephone traige is a sytem by which a pt. can call and contact a Telephone Triage RN who will acess level of problem, determine acuity, determine dispoisition -911, ED via POV, ICS, UC, Home tx, F/'U tommorow. Triage Nurse will also give instructions such s for croup in absence of fever 15-20 minutes steam in BR, sittin gin front of open fridge 15-20 minutes or letting the pt. suck on a popsickel. Instructions may be to take Nitro or ASA or Tylenol. Quite often after triaging a Post op pt. we do a quick phone consultation with a surgeon and follow his orders based on what we relate to him.

    All of our assesment questions/protocols are specific to individual problems such as Chest pain protocol or Pregnancy < 20 weeks Protocol. Our assesment and instructions are very well organized and developted by our physicians and Nurses and confiorm to comunity standards in Nursing.

    We always tell the pt. "As a Nurse I don't diagnose but based upon your symptoms my reccomendation is..............

    We also determine where to send pt. if he needs to be seen. We have to check what hospital system/insurance he hs, his location, time frames to get to facility, check if facility is still open etc, At times we are requitred to verify insuarnce coverage. This wastes 2-3 minutes of time.

    The main goal of our service is to get the pt. to the "CORRECT" level of care that he needs. Why run into the ED and be there 5-10 hrs or more for a sprained ankle when you can be seen at UC quicker and cheaper or perhaps not ecven require getting seen tonight and perhaps gget seen in am.


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