Hello fellow phone triage nurses. I am newly minted into this specialty and needing tips on how to decrease my call handling time. I am nowhere near goal.Looking for tips & feedback from veterans on how to keep it short yet comprehensive enough to arrive to to correct disposition. I was just raked over the coals for my call times, and am feeling a bit discouraged. I am enjoying the job, but finding it hard to wrap it all up in the timeframe my employer would like to see. If you can remember back to your newbie days, please give me a your best tips. Thanks!
I am liking the job, but finding it challenging to be as efficient as I am expected to be (hmmmm, kinda sounds like the same issues I had in acute care "time management"...go figure. :-) If I was only a bit faster, things would be great! Thanks in advance for your suggestions.
Oct 20, '11
Well, I already dropped my times, but I need to tighten it up a bit more. If anyone can offer some tips, I would love your help! Please PM me with ANY advice you can offer. I notice that many times callers are rambling on, or I get sidetracked by their multiple complaints, so I think it is taking me too long to identify the chief complaint. I am thinking I may need to use more close ended questions. Anything else you can offer? I appreciate it! I also want to get a good history, but in a quick way.Thanks.
Last edit by Genista on Oct 20, '11
: Reason: clarify