I landed an interview opportunity with a telehealth company. I'm wondering if anyone working in ehealth/telehealth triage/intake could provide me with common* clinical scenarios that you would encounter at work and how you as a nurse would assess and respond to their presentation.
I had to take a scenario test during my interview. One part assesses your nursing critical thinking skills. Second part assesses your customer service skills. You would get a scenario where a person calls in with an issue like chest pain or slurred speech or a rash. You have to ask further questions to assess the pt and then determine if they need emergent care or an office appt today or office appointment sometime soon or if it can be managed at home.