I have to agree with sophistomommaRN that it sometimes is hard to blend in with a family. Over the years we dumped a nurse that changed alarm settings so they weren't "bothered" as frequently, a nurse that was talking/texting/gaming incessantly, a nurse that was extremely condescending, a nurse that royally screwed up, a nurse that came to work so tired I feared for my child's safety, a nurse that I simply did not like (her skills were okay, her documentation was so-so, her personality sucked). Every single nurse knew, from me, why he/she was being asked to leave.
Home nursing is a hard field. I know that there are a lot of lousy families to work with. We have a nurse that works another case where she is physically abused on every shift by a 6-year-old girl. We have two nurses that both work the same case for another family where they have to sit on the floor outside the child's door. I know several of our nurses work other cases where the house is filthy and infested with creepy-crawlies. To me, those nurses must be saints because I couldn't deal with all that. I try very hard to give my nurses the absolutely most pleasant working environment that I can because they are taking care of MY CHILD! I don't understand why some families treat the nurses like crap.
Some families know absolutely everything there is to know about the child and all his/her equipment. I do and I train my nurses on everything in my son's room. I know that there are other families that could not tell you the first thing about their child's diagnosis or equipment.
There are parents that resent the nurses and use their "power" to fire them at will. You may have done nothing wrong. Some nurses will badmouth each other to the parents and vice versa. I try very, very hard to not complain about a nurse to another nurse. Our DON knows that her cell phone
number is on my speed dial. If I can't address it, I know that she will.
I'm sorry that neither the family nor your DON told you why the family didn't want you back. That was pretty lousy of them. Hang in there, you will find a case that is a good fit for you, the child and the family!