Recently I visited The Uniform Outlet in my area and purchased two pair of Iguanamed scrubs -- Carbon Black and Treeline Green -- The sales person tells me these are "Unisex scrubs" and "all the guys are buying them". The material is like no other fabric I have worn. I had trouble finding a good fit...I normally wear a Large but could hardly get out of the top. I moved up to a 2XL. My wife made a comment about how the pants "accentuated my butt"...Hmm. After trying on several pair I made my purchase.
It is important to note that I am male...
So I head off to work and the first RN I run into says "Great scrubs! Did you know you are wearing women's scrubs?" She giggles and runs away. Well this happens several more times throughout the day and then someone hands me a print out from the Iguanamed website. YEP! Female RN scubs -- "Accentuated Design - Contour is on the MARK for most female body types". :angryfire
OK...now I am embarrassed and a feel like I've been lied to. I drive 28 miles to The Uniform Outlet. Again I am told "these are Unisex" and the girl gives me a look like "whats wrong with you?". I show her the Iguanamed info and ask for a refund. I am told that a manager will have to determine if I am entitled to receive a refund and of course the manager is not in. Five days later and four phone calls...Ms. Snotty Store Manager tells me that "all the guys are buying these" and indicates that she needs to speak to the regional manager in order to authorize a refund! ??? PS I can't find one guy in my hospital that wears Female RN scrubs.
To recap...I am a male...I am sold female scrubs, humiliated at work, then told I am mistaken by the same person who sold me the scubs, denied a refund...and now I am being ignored. Thank you Uniform Outlet.
Today I contacted Iguanamed -- ready to lob off some Iguana tail -- Ms. Christy listens to my tale of woe and apologizes. She then explains that YES I did purchase the Female RN scrub and the salesperson was obviously incorrect. I am then transferred to Brian, a product expert that spends 20 minutes going over the Iguanamed product line with me. I am then transferred back to Christy who indicates that she will exchange my Female RN scrubs for new scrubs appropriate for males. She indicates that my new scrubs will arrive at my door within two days. Along with my new scrubs I am told to expect a return label and Christy asks that I please return the exchange items. The cost -- ZERO DOLLARS -- Awesome customer service, assistance with selection of appropriate product and FREE SHIPPING... AND more important is I ASKED FOR NOTHING -- Iguanamed offered the solutions to me.
I was furious when I called and certain I was a bit "snippy"...Christy and Brian put the fire out and made me very happy. I have been wearing Aviator Scrubs but after this experience I will be going Iguana!
What a mouth full! But I think "All Nurses" should know... Iguanamed offers an excellent product -- scrubs for both men and women -- Unique, durable fabric and SUPER COMFORTABLE...you could wear them as PJs. I recommend checking out their website --> http://www.iguanamed.com/
But even MORE IMPORTANT here...Iguanamed not only offers a great product, the staff is commited to excellence...great customer service! A sure sign this company will be around for a long while and they are concerned about MEN IN NURSING!
I drive 28 miles to The Uniform Outlet. Again I am told "these are Unisex" and the girl gives me a look like "whats wrong with you?". I show her the Iguanamed info and ask for a refund. I am told that a manager will have to determine if I am entitled to receive a refund and of course the manager is not in. Five days later and four phone calls...Ms. Snotty Store Manager tells me that "all the guys are buying these" and indicates that she needs to speak to the regional manager in order to authorize a refund! ??? PS I can't find one guy in my hospital that wears Female RN scrubs. 