Why my Patient did not Have Lunch Today. - Page 2Register Today!
- Feb 28 by DoeRNSounds like the patient advocate or manager could have gone to the patients room and spent some time with her. Or better yet go feed you patient so you can spend time in the other patients room.
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- Feb 28 by Hygiene QueenI would have (respectfully) told my supervisor I had a patient to feed and could we talk later.
There was nothing that supervisor had to say to the OP that couldn't have waited. It was not a safety issue.
What started off as a bogus complaint from an attention-seeking patient now resulted in an unintentional case of neglect... but of course, that patient who truly needed OP's help can't complain, can they? So, I guess management doesn't give a flip.
As long as all looks good with patient satisfaction scores.
I'm not blaming the OP... no way... because we all know how this crap works... but OP, please speak up!Last edit by Hygiene Queen on Feb 28 : Reason: Sometimes, you don't notice your boo-boos until much later.
- Feb 28 by uRNmywayWhat I don't get from all this is: If your manager knew the why, WHY IN THE WORLD did she keep you in her office a whole 30 minutes?! All she needed to do was bring you in, tell you "A patient complained that you left her room quicker than she wanted you to, patient advocate brought it to my attention. I know it is ridiculous and it can't be helped. Try to avoid doing that in the future. Now get back to work."
- Feb 28 by leslie :-DQuote from Steve123wow...i also agree the pt advocate displayed absolutely no judgment in discerning a valid complaint from a meager whine.I just was listening to my manager without talking back. Precious 30 minutes were killed on this conversation. I initially planned to spend those 30 minutes to feed my patient who was paralyzed, nonverbal but ate well, if you fed him.
seriously, why not just hire a parrot (as pa) then, since all she is doing is repeating random words.
and same with nm too.
still, while you i know you are to be commended for doing total nsg care, you steve, aren't totally in the clear either.
this was seriously an inadvertent case of neglect and pt being fed, should have taken priority over listening to 30 mins worth of non-sensical ranting.
please, should there be a next time...definitely speak up.
the meeting could have been postponed...
and your nm would have either done so, or delegated the fdg to someone else.
- Mar 7 by lkulmannThe nurse manager needed to validate her job by making her presence known on the unit...ugh
- Mar 12 by woohThe world of customer service. Patient can verbalize a bogus complaint: spend 30 minutes on it. Nonverbal patient can't verbalize a complaint: who cares if they eat.