I've been a nurse for 18yrs now & have only had a few family's that I couldn't seem to get along with. Most of the time I just think it's just a personality conflict & go on with my day. I never let it affect the care of my patient. On a couple occations it has hurt my feeling's. For example: an elderly man on the vent, septic, high temp's. Keeping a fan on him & the window cracked(to let in the cold winter air), plus tylenol was working well to keep him below 101. His wife had MAJOR issue's with this, as she didn't want him to get cold. I tried too explain to her why the cold air was good in his case vs a cooling blanket(that can be extreamly uncomfortable). The conflict continued throughout the day. The next day she reported me to my supervisor, saying I hadn't taken care of him at all. My supervisor told me I hadn't done anything wrong, but that I shouldn't be his nurse anymore. After thinking the day over & over, I realized I had had a head ache that entire day & maybe I had been short with her. In cases such as this is it ever a good ideal to appoligize, or would that make it look like I had actually done something wrong?? Can anyone help me with this?