knowing what nurses want
hospital leader are often faced with what may seem like contradictory indicators when they assess nurse satisfaction.
but healthleaders member sabina gesell says a recent study of nurse satisfaction indicators may help sort out what nurses want and how hospital leaders can give it to them.
nurses are working under staggering conditions today as daily patient loads increase and care becomes more complex. nurse satisfaction and job satisfaction remain pivotal to nurse retention and patient care. hospitals can indeed simultaneously maintain a satisfied, loyal work force, and create positive experiences for their patients. far from mutually exclusive, the two ideals are tightly intertwined and actually rise and drop together....
to assess the current state of nurse satisfaction with their current employment situation, press ganey associates conducted a study of 4,699 nurses working at 36 hospitals in 2003
the report focused on two key questions:
1. how satisfied are nurses with the various dimensions of their current employment situation?
2. what can executives within the industry do to boost nurse satisfaction in the future?...
priority index for improving nurse employment satisfaction
- provide nurses with the support they need to adapt to change in the organization.
- improve communication regarding change in the organization.
- recognize excellent performance.
- ask members of work groups for their opinions before making decisions.
- handle promotions fairly.
- senior leadership needs to respond promptly to most problems.
- senior leadership needs to be aware of major concerns of employees.
- give nurses opportunities to influence policies and decisions that affect their work.
- improve nurses' satisfaction with their involvement in decision-making.
- senior leadership needs to listens to employees.
sabina gesell, may 12, 2004