Cgfns cvs discrepancy pls help

[Lnzsay]

Guys need help here!😢

I am from Philippines, I was checking my order status in cgfns and then saw a "RECEIVED BUT NOT ACCEPTED" in my school verification. So I called cgfns to ask what went wrong and the lady said it has discrepancy from what I filled out in form and from what the school sent to them so I said what can I do? She asked me about the dates that I filled out and I said im not sure coz i Have a bad memory and she said oh ok coz u have bad memory and she's in a hurry to end up our conversation. I dont know what to do she said have a nice day and hung up. How could I have a nice day from learning these thing? Please help if somebody out there that happened the same thing and to those who knows what to do. I am honestly dont know what to do..😭😭😭 I felt like thunderstorms hit me. I feel like a hell right now.huhu please help